Here you will find answers to common questions about our services, account management, and billing.
If you can't find the answer to your question here, please feel free to register your account to create Support Ticket or start Chat for further assistance.
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a) Have your membership number on hand, which is the contract number located on the first page of the contract, and which begins with the acronym ECPP, ECJD or ECSD. Use same contract number to register your account for support.
b) It is important to make your reservations as far in advance as possible, as it is subject to availability, and we want to offer you the best accommodation.
In cases of arrival on the same day, please contact our agents immediately via the telephone numbers indicated below.
c) Know the number of people (adults and children -age-) / room distribution / location / as well as special requirement.
For example. Apartment Suite with 2 rooms / swim out / adult area etc.
They are subject to hotel availability and payment by supplement or upgrade.
d) For reservations at Hodelpa Hotels, please check the table below.
Please click on WhatsApp, Telephone or Email for contact
| Department | Schedule | Phone | |
| Reservations ECPP |
Monday - Sunday 9:00 am - 5:00 pm |
☏ 829-745-3244 ● WhatsApp ☏ 809-320-4529 ☏ +1-407-605-3085 / USA |
✉ reservations@myelitecollection.com ✉ reservations3@myelitecollection.com ✉ coordinadoravipepp2@hodelpa.com ✉ conciergevipepp@hodelpa.com |
| Reservations ECJD /ECSD |
Monday - Sunday 8:30 am - 5:00 pm |
☏ 809-722-7036 ● WhatsApp ☏ 849-455-4278 ● WhatsApp ☏ +1-407-605-3088 / USA |
|
| Member services ECPP |
Monday - Sunday 9:00 am - 8:00 pm |
☏ 849-455-2621 ● WhatsApp ☏ 809-723-8515 ● WhatsApp ☏ +1-407-605-3085 / USA |
|
| Member services ECJD /ECSD |
Monday - Friday 9:00 am - 6:00 pm |
☏ 849-455-4278 ● WhatsApp ☏ 849-455-4205 ● WhatsApp ☏ 809-526-3334 ☏ +1-407-605-3088 / USA |
✉ memberservicesejd@myelitecollection.com |
You will get your username and password 30/45 days after purchasing your membership.
In the same way the instructions for immediate use. For deposit and exchange of weeks with RCI, contact our reservation agents mentioned above.
RCI ☏ +1-800-338-7777 || Dom. Rep. ☏ +1-317-805-9000 www.rci.com week exchange
CLUB 365 ☏ +1-677-348-059 || Dom. Rep. ☏ +1-602-635-5626
SPECIAL GUEST ☏ +1-866-296-9003 || Dom. Rep. ☏ +1-829-947-3042
The current rate is USD$70.00 p/p/n children -6 to 11 years old- 50% of the rate (additional supplement applies for Christmas night and New Year's Eve), with VIP benefits for the contract holders, their parents and children, as well as the beneficiaries registered in the contract (a maximum of four rooms per membership).
We have special rates if you exceed the number of rooms mentioned above. In the case of having additional people to those that are contemplated in the reservation, it is necessary to inform your reservation agent prior arrival at the hotel for availability review, since it could be possible that there is not space for them.
We remind you that the VIP areas are for the exclusive use of the Member holding the contract, who will have priority over guests.
- Check in (room delivery) is at 4:00 pm (local time)
- Check out (room delivery) at 1:00 pm (local time)
For late check-out until 3:00 pm, please contact our Member Services department beforehand to coordinate availability.
Any change or modification of these schedules will be notified to the member in a timely manner.
Early check-in (from 9:00 a.m. to 1:00 p.m.) has an additional cost.
Prepayments of at least 50% of your reservation are requested, which can be made via bank deposit to the hotel account or via credit card authorization. Prepayments are requested to guarantee the reservation and to expedite the check-in procedure and delivery of rooms at the hotel.
The amount paid remains in credit for a period of 6 months to be used for reservations at the same hotel.
One night will be deducted as a penalty on your next stay.
You will receive an email with all the information necessary for the activation of the cruise certificate. In the case of a RCI bonus week, upon receipt of your ID, it is automatically activated.
Also remember that when booking it will be necessary to pay taxes or services. The cruise certificate is valid for 6 months from activation, and the bonus week is 1 year. Please take into consideration as they are not renewable.
You can contact: cobranzas.pp@myelitecollection.com / Tel. 829-760-5321
It is necessary to remember that in order to reserve and use your benefits, you need to be up to date with your monthly membership and Network Fee payments.
By referring friends and acquiring the membership -initial completed-, you will obtain a gift that you can use as you wish. Just send your name and contact phone number to your Member Services Representative as follows:
| MEMBERSHIP ECPP | ☏ 849-455-2621 ● WhatsApp ☏ 809-723-8515 ● WhatsApp ☏ +1-407-605-3085 / USA |
✉ xiomara.delacruz@myelitecollection.com ✉ conciergevipepp@hodelpa.com |
| MEMBERSHIP ECJD-ECSD | ☏ 849-455-4278 ● WhatsApp ☏ 849-455-4205 ● WhatsApp ☏ 809-526-3334 ☏ +1-407-605-3088 / USA |
✉ memberservicesejd@myelitecollection.com |